NEW DELHI: Bharti Airtel, India’s top telco is extending its popular free data offer, namely Airtel Surprises. For now three more months more, the company’s chief executive Gopal Vittal said in a mail to postpaid customers.
Under this offer, the Sunil Mittal-led telco has been offering free 10GB 4G data every month to all the post-paid users.
The new extension can be seen as mainly aimed at ring fencing high-value postpaid users. And stopping potential port out requests in the wake of intense competition from rivalray Reliance Jio.
Airtel Monsoon Offer
“Now as the monsoons approach, we are sending one another shower of data your way. I am delighted to share that we are extending the data surprise by another 3 months more. Now you get the extra data for 3 more billing cycles. All you need to do is to just claim your surprise on My Airtel app after 1st July, 2017.” Vittal’s mail reads.
Airtel had earlier launched recently new international roaming rates for ts travelling customers to ensure that they are being protected from bill shocks. For instance, if an Airtel customer is traveling to Singapore and had hasn’t activated any pack.
For this destination, Airtel’s daily pack costs Rs 499, and includes unlimited incoming calls, free data, SMS and calls to India. If daily usage exceeds Rs 499, It will then automatically activate the Rs 499 pack at no added cost.
If usage charges are less than Rs 499, a customer will only be charged of which based on the rates that are applicable. Bharti Airtel on friday launched digital customer care platform mainly in 11 vernacular languages.
*121# Digital Care is a quick and easy to use platform for Airtel prepaid customers to get the basic information. Like balance amount and also recharge validity, and details of last few transactions, the Gurgaon-based telco in a statement said.
Besides Hindi, the service are also available in Punjabi, Marathi, Gujarati, Tamil, Telugu, Malayalam, Kannada, Bangla, Oriya. And also assamese which according to the company help millions of the Airtel prepaid mobile customers across the country to access the service.
Customers just simply need to dial *121# from their mobile phones and access an simple easy to navigate menu on their mobile screens in order to get their account related information in a matter of seconds.
With this initiative, the telco said that from now there would be no need to wait to speak to a customer care executive or to visit an retail store for basic queries.